How to Troubleshoot Report Errors

What to do when deliverables aren't working

Bruno Bornsztein avatar
Written by Bruno Bornsztein
Updated over a week ago

Influencer Hub makes it easy for brands to get updated reports from influencers, showing how their content performed.

However, in some cases, reports may not show statistics for all deliverables. This can happen for a variety of reasons: disconnected social accounts, unsupported deliverable types, or API connection issues.

When a deliverable on a report isn't working, InfluenceKit will highlight it with this icon in the upper right corner:

Hovering over the "?" will reveal an error message.

Reports containing deliverables that aren't successfully pulling stats will also show an error icon in their upper right corner:

Clicking on that icon will take you to a deliverable status summary page for the report, listing all the deliverables with reporting issues and suggesting actions to fix each one.

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