If we’re not able to get statistics for one of your deliverables, you’ll see a warning icon on it, like this:

Hover over the icon for more information about why the stats aren’t working. On a report page, the Issues badge opens an assistant that lists what’s wrong across the whole report and links you straight to the fix — start there. Below are some common causes. If none of these apply, reach out from Help → Support.

Sometimes a warning appears simply because InfluenceKit hasn’t fetched stats for a deliverable yet. On the report page, select the sync icon (tooltip: “Refresh report data now”) next to the last-updated time. Give it 5–10 minutes to fetch the new stats. If you still don’t see a change, contact support.

Instagram only provides reporting for Business and Creator accounts — personal accounts can’t be connected for automatic stats. Instagram connects directly through Instagram’s own Business Login, not through a separate Facebook connection. If your account is a Business or Creator account and the connection still isn’t working, see Problems connecting Instagram for the specific errors and fixes.

You need a Business or Creator account to get stats from Instagram Stories. If you’ve connected your account and still aren’t seeing stories, it may just be a processing delay. On the Stories tab, select the sync icon (tooltip: “Check for new stories”) to force a check. Instagram Stories stats don’t include link clicks or sticker taps; Meta doesn’t make that data available to us.

When you connect Facebook, you’re asked to grant InfluenceKit a specific set of permissions. We need all of them to pull statistics for your Facebook posts — see What permissions does InfluenceKit get when I connect my Facebook account? if you’re not sure what we’re asking for. If you declined any of those permissions, your stats won’t work correctly.

Posts from Facebook groups, Facebook Stories, and personal Facebook profiles (as opposed to Pages) aren’t supported.

InfluenceKit connects to your Google Analytics account to get statistics for your blog posts, and uses the blog post URL to automatically figure out which of your Google Analytics properties to check. In rare cases we can’t select the right property — contact support and we’ll fix it manually.

Reporting isn’t supported for re-pins, or for pins you didn’t create yourself (another account’s pins).

Make sure you’re using the API Secret from your Kit.com account’s Developer Settings, not any other key — that’s the only credential the InfluenceKit form asks for.

When entering deliverable URLs by hand, make sure they’re properly formatted:

Content platforms’ APIs sometimes return cached data, so our numbers can differ slightly from what you see on the platform itself. These discrepancies usually clear up on their own. If you see a large, persistent difference between what InfluenceKit shows and what the platform shows, contact us.