This is usually displayed on deliverables immediately after they are added and should resolve in just a few minutes.

Hover the icon at any time and it will tell you how current the deliverable’s stats are — for example “Updated 3 hours ago”. After you click it, the icon changes to show what’s happening:

Refreshing — we’re fetching stats right now. This usually takes a few seconds.

Stats updated just now — the refresh finished and the numbers on the card are current. You’ll see this even when the numbers didn’t change, which just means there was nothing new to pull.

Still queued — your refresh is waiting its turn. Every platform limits how often we’re allowed to ask for stats, so on a busy account a refresh can sit in the queue for a while. You don’t need to click again: the card updates itself as soon as the stats come back, even if you’ve navigated away and come back later.

Not refreshing — nothing was queued, and the tooltip says why. The most common reasons are a disconnected account that needs reconnecting, or a deliverable with refreshing switched off. Open the deliverable to see the full explanation.

If you’re still not seeing any changes, let us know, and we’ll gladly take a look.

Twitter (X) stats aren’t available on most accounts — X only returns post metrics on its paid API tiers, and InfluenceKit doesn’t have that access enabled for every tenant. If X stats matter for your reporting, add them manually, or contact support about enabling X stats for your account.

Pinterest deliverables show stats 24 hours after publication — that’s a limit of Pinterest’s API, not something we can speed up.