You start an Instagram connection from Account (at the bottom of the left sidebar) → Connected Accounts → Add Accounts → Instagram.

If Instagram then shows a page that says “The profile you’re looking for doesn’t exist” with a Return to home button, the connection didn’t fail because of InfluenceKit — Instagram rejected the login attempt before it ever reached us.

This almost always means the Instagram account you’re trying to connect doesn’t meet Meta’s requirements for business connections. Here’s how to fix it.

InfluenceKit uses Instagram’s official Business Login API. Meta only allows this connection for Creator or Business accounts. Personal Instagram accounts are blocked at the login screen — and Instagram doesn’t tell you that’s the reason. Instead, it shows the generic “profile doesn’t exist” page.

Once that’s done, head back to InfluenceKit and try connecting Instagram again. A successful connection shows up on Connected Accounts with your handle and headshot, and starts counting towards your total followers.

Good to know: Switching to a Professional account is free, doesn’t change your username, and doesn’t notify your followers. You can switch back to Personal anytime.

If Meta shows you something like this instead:

Session Invalid. OAuthException: Your account’s future activity history off Meta technologies is currently turned off. Please visit Account Center to change it.

that’s a privacy setting on your Meta account, and it blocks every app — not just InfluenceKit.

Your activity off Meta technologies controls whether Meta will hand out access for apps outside of Facebook and Instagram. With it switched off, Meta refuses to issue the connection token, so the login fails before InfluenceKit ever sees it. Turning it on doesn’t give us access to your personal Facebook or Instagram content — it only lets Meta complete the connection you’re approving.

What you can do depends on what your Accounts Center shows.

If you still see “Your activity off Meta technologies”

The change can take up to an hour to reach Meta’s systems.

If you only see “Activity from other businesses”

Meta retired the old setting in July 2026 and replaced it with Activity from other businesses, which has no “future activity” option. Meta’s login check still refers to the setting that no longer exists, so if yours was switched off before the change, you can get this error with nothing left to turn on. That’s a problem on Meta’s end — there’s no setting that fixes it, on your side or ours.

You don’t have to wait on Meta to keep working, though. You can add your Instagram posts to a report by hand and fill in their stats yourself — see How to add custom deliverables and stats. Any other platform you connect — TikTok, YouTube, Pinterest, your blog, your newsletter — keeps updating automatically as usual.

If this is you, let us know. We’re tracking it with Meta and we’ll tell you when connecting starts working again.

If you’re already on a Creator or Business account and still seeing the error, try these in order:

If you manage multiple Instagram accounts, your phone’s browser may be logged into a different one than you expect. Instagram doesn’t show an account picker during this flow — it silently uses whichever account is signed in.

When you switch to a Professional account or create a new one, Meta needs time to propagate that change across its systems. If you just switched moments ago, give it a few hours and try again.

If Instagram asked you for a verification code, a CAPTCHA, or to confirm a recent login on another device, those can interrupt the connection flow. Open the Instagram app, resolve any pending notifications, and try again.

Accounts that are restricted, deactivated, or under review by Meta can’t authorize third-party connections. If you suspect this is the case, check Instagram’s Account Status page (Settings → Account → Account Status).

If you’ve tried all of the above and you’re still seeing the error, get in touch with our support team and include:

We’ll dig in and help you get connected.